Total Quality Management

Introduction and Components of TQM: Concept and Philosophy of TQM, Value and Quality assurance, Total Quality Control, Quality policy, Team-work and participation, Quality cost measurement, Quality Circle, Customer/Supplier integration, Education and training.

Tools and Techniques of TQM: Statistical method in quality control, Process control chart, Acceptance sampling plan, Statistical Productivity control (SPC) Reliability: Failure analysis, System reliability and redundomy TQM implementation: Steps in promoting and implementing TQM in manufacturing industries, Industrial Case studies.

ISO 9000 Quality Systems: Concepts, designation Standards, Quality system documentation, Quality manual, Quality procedures and work inspection.

Books:

1. Total Quality Control F. Ammandev Tata McGraw Hill

2. Total Quality Management Besterfield, et. al. Prentice Hall of India

3. Total Quality Management: Text and Cases B. Janakiraman & RK Gopal Prentice Hall of India

4. What is Total Quality Control? K. Ishikawa Prentice hall

5. Total Quality Management: The Route to Improving Performance J.S. Oakland Butterworth Heineman Oxford

6. Out of Crisis W.E Dming Centre of Advance Engineering Study, Cambridge 24 ADVANCED MECHANICAL DESIGN